Terms & Conditions

• Prices displayed on the Site in currencies other than Australian dollars are estimates only. You will be charged in Australian dollars.
• Dollar amounts specified in these T&Cs are in Australian dollars.
• Goods and services tax (GST) of 10% will be applied for orders to be delivered to locations within Australia.
• GST will not apply to orders to be delivered to locations outside Australia.
• The prices displayed on the Site do not include any customs duties or taxes levied by jurisdictions outside Australia, clearance or handling charges, and any other fees and charges that may be incurred in connection with your order, which must be paid by you. If you require information about the duties and taxes in the jurisdiction in which you are located, you will need to contact the relevant authorities directly.
• To comply with Australian export requirements, we are required to declare the exact value of all items ordered and to mark them as dutiable merchandise. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of it being delivered to a gift recipient.
• Pricing is subject to change without prior notice.
• Harrolds does not offer retrospective price adjustments for an item purchased prior to a sale or promotional period, or purchased during a sale or promotional period but where the price of the item is subsequently reduced further.
• Harrolds does not offer to match the price at which an item is available for purchase from other retailers.

• All orders submitted through the Site are subject to acceptance by Harrolds.
• Once you submit your order, you will receive an e-mail to confirm receipt of your order. This e-mail confirmation does not constitute an acceptance of the order or an offer to sell any item(s). Harrolds reserves the right to:
• refuse an order for any reason; and/or
• correct inadvertent errors, omissions, or inaccuracies on the Site in relation to price, item availability or item descriptions.
• Acceptance of all orders is subject to Harrolds confirming availability and price for any item(s) ordered. If your order is rejected for any reason you will be given a full refund for any amount paid for the order.
• Harrolds only accepts your offer, and concludes the contract of sale for the item(s) ordered by you, when we despatch the item(s) and send you an e-mail confirming that the item(s) have been despatched to your nominated shipping address.
• Harrolds may cancel your order (including orders accepted by Harrolds) without any liability to you if any of the products in your order are unavailable, or there were any errors in price or item description on the Site at the time of placing your order, or due to technical errors in processing your order. If we cancel your order for any reason you will be given a full refund for any amount paid for the order.

If you sign up for a user account on the Site (User Account), you:
• must keep your username and password confidential and secure; and
• accept all liability for any unauthorised use of your User Account, including any username or password.
• When signing up for a user account, you must provide accurate, complete and up-to-date information as requested during the sign-up process. It is your responsibility to inform Harrolds of any changes to that information. You may do this at any time by updating your details via your user account.

• All copyright in data, text, software, images, graphics, trademarks, logos, interfaces, photographs, and other intellectual property on the Site (Content) is owned by, or licensed to, Harrolds. Except for viewing the Content for your own personal non-commercial use or as otherwise agreed in writing, Harrolds does not grant you any rights to use the Site or Content for any other purpose.
• All registered or unregistered trademarks used on the Site belong to their respective owners.

You must not:
• access or attempt to access any part of the Site which is not designated for access by your password (where applicable);
• except as permitted under clause 4(a), by any means copy, reproduce, republish, adapt, upload, link, post, frame, translate, transmit or distribute any part of the Site or any Content;
• use the Site or any Content in any way that is unlawful or breaches the rights of Harrolds or any third party;
• post, or transmit to the Site any abusive, obscene, threatening, defamatory, illegal or otherwise inappropriate material;
• do anything that imposes an unreasonable or disproportionate workload on the Site, or interferes or disrupts the Site or any network or other website connected to the Site;
• breach the security of the Site, test or scan the vulnerability of the Site, or make any unauthorised modifications to the Site;
• interfere with any other person's use or enjoyment of the Site;
• use any robot, spider, scraping device, deep link, or any other automatic tool or algorithm, or any manual process that performs the same function, to copy or use any content or any part of the content on the Site, or to reproduce or separately store or use such content;
• post or transmit any materials to the Site which breaches any laws relating to a person’s right to privacy or the export of personal data;
• post or transmit any materials to the Site which are incorrect or misleading; or
• use the Site in any way that otherwise breaches these T&Cs.
• Harrolds may refuse you access to the Site or edit or delete material posted by you in contravention of these T&Cs.

• The Site may contain links to other websites controlled by third parties (Third Party Websites). Harrolds is not responsible for any content on Third Party Websites nor does it endorse or approve such websites. If you choose to visit these Third Party Websites you do so at your own risk, and should make your own enquiries before relying on any content contained on such Third Party Websites.
• Harrolds makes no representations about the quality or accuracy of content available on Third Party Websites, or that such content does not infringe the intellectual property rights or other rights of a third party.

• Cookies may be used on some areas of the Site. A cookie is a small file placed on a user's hard drive which tracks website navigation. For example, a cookie can be used to store registration information so that a user does not need to re-enter that information on subsequent visits. If you are concerned about cookies, most browsers have an option which permits users to refuse cookies. A user can refuse a cookie and still fully navigate our Site. In order to collect statistics we may anonymously log information, and identify categories of users by data items such as domains and browser types.

• While Harrolds updates the Site regularly, it makes no representation as to the accuracy, currency or completeness of any Content (including, but not limited to, images of items sold on the Site) or services on the Site. All Content and services are provided on the basis that you undertake the responsibility for assessing their accuracy and that you rely on the Content and services entirely at your own risk. You should seek independent advice before acting on any material or information contained on the Site or any Third Party Websites, and you must not provide any warranties to third parties in relation to the Content, the services or the performance of the Site.
• To the extent that you acquire goods or services from Harrolds as a 'consumer' (as that term is defined in section 3 of the Australian Consumer Law (being Schedule 2 to the Competition and Consumer Act 2010 (Cth)) (ACL), you may have certain rights and remedies (including, without limitation, consumer guarantee rights) that cannot be excluded, restricted or modified by agreement. Nothing in these T&Cs operates to exclude, restrict or modify the application of any implied condition or warranty, provision, the exercise of any right or remedy, or the imposition of any liability, implied or conferred by the ACL or any other statute where to do so would contravene that statute or cause any term of these T&Cs to be void (Non-excludable Obligations).
• Subject to clause 8(b):
  • all Content and services on the Site are provided on an ‘as is’ basis; and
  • Harrolds expressly excludes all conditions, warranties, rights, remedies, liabilities or other terms that may be implied or conferred by statute, custom or the general law that impose any liability or obligation on Harrolds; and
  • Harrolds does not warrant or guarantee in any way:
    • the accuracy or completeness of any Content;
    • that access to or operation of the Site will be uninterrupted or error free;
    • that any defects on the Site will be corrected immediately; or
    • that the Site will be free from viruses or other contamination.
  • Harrolds will not be liable to you for loss of profit or business revenue, reputation, goodwill, business or business contracts, use, anticipated savings, loss or corruption or destruction of data, loss arising from the transmission of viruses, or any indirect or consequential liability, loss or damage suffered by you (including any liability incurred to a third party) in connection with the Site, including as a result of any negligence of Harrolds, and whether or not Harrolds was advised in advance of the possibility of such liability, loss or damage.
  • Harrolds’ total liability to you (including as a result of any negligence of Harrolds) in respect of any and all loss or damage suffered by you in connection with the Site is otherwise limited to $100.00.

You indemnify Harrolds against all actions, claims, charges, costs (including legal costs on a full indemnity basis), expenses, losses, damages and other liability that Harrolds may sustain or incur, directly or indirectly, as a result or as a consequence of:
• your breach of these T&Cs;
• any negligent or fraudulent act, error or omission by you;
• your reliance on the Content or services on this Site; or
• the reliance of any third party to whom you disclose or otherwise make available any part of the Content.

• You may stop using the Site at any time for any reason.
• Harrolds reserves the right, in its sole discretion, to suspend or terminate your access to the Site at any time without notice and for any (or no) reason, including, without limitation, due to:
  • upgrades or maintenance performed on the Website; and
  • your breach of these T&Cs.

  Any such suspension or termination will not affect either party's rights or liabilities.

• To the extent permitted by law:
  • Harrolds may disclose any information we may have about you in relation to an investigation or allegation that your use of the Site is in breach of these T&Cs or any law; and
  • Harrolds reserves its right to identify or bring legal action against any person who is breaching these T&Cs, including obtaining injunctive relief.

• Raffles must be entered by completing the entry form on the product page. No amendments can be made to raffle entries once the form is submitted.
• The Air Max 1 '86 Premium White, University Red & Light Neutral Grey raffle is for in-store pick up and payment only. Pick up locations are Harrolds Melbourne and Harrolds Sydney stores.
• Harrolds reserves the right to determine raffle commencement and closure dates.
• To submit your entry form, you must provide a valid email address, contact phone number, item size and pick up location.
• No changes to size can be made once your entry is submitted.
• Only one entry per style, one size per customer is allowed. Any duplicate entries will be voided.
• No returns for change of mind on raffle products.
• Winners will be notified by email and collection must be made between Sunday 26/3 to Monday 27/3 EOD.
• Winners who do not collect their entry by 27/3 EOD will forfeit their entry.
• Raffle products are not available for international shipping.
• Winners must present a valid Government-issued ID matching the customer information provided on the entry form to redeem their entry.
• Harrolds reserves the right at our discretion to amend, suspend, or cancel the raffle at any time and without notice.
• By entering the raffle, you will be deemed to have accepted these terms and conditions. You must not participate in the raffle if you do not agree with these terms and conditions.

• Please note, all Nike products are limited to one item per customer per style. Any order received with multiple units of the same style will be amended or voided without notice. This also applies to orders containing multiple different sizes in the same style.
• Delivery restrictions on products are determined by the supplier and must be strictly adhered to. As such, Nike products are not available for purchase outside of Australia. Any order received containing Nike products with delivery set outside of Australia will be amended or voided without notice.
• In fairness to all clients, Harrolds reserves the right to cancel or amend your order without notice if it believes the purchase is being made with the intent of reselling the product.
• Please choose carefully as we cannot guarantee cancellations or amendments to orders due to change of mind once they have been placed. An order cancellation request will incur a $20.00AUD fee.
• For Raffle products, please refer to section 11. Raffle of our Terms & Conditions.

• The Harrolds mobile message service (the "Service") is operated by Harrolds (“Harrolds”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
• By consenting to Harrolds’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Harrolds through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, information, and services (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, offers, events, product, new arrivals, services, and other marketing offers (e.g., cart reminders).
• You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Harrolds. Your participation in this program is completely voluntary.
• We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
• You may opt-out of the Service at any time. Text the single keyword command STOP to Harrolds or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Harrolds mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, email [email protected].
• We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
• The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
• To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
• We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Agreeing to these terms and conditions:

• The terms and conditions contained in this clause 11 apply to Harrolds physical gift cards purchased from a Harrolds store (Gift Card).
• You agree to be bound by the terms and conditions in this clause 11 by purchasing, activating, using, or attempting to use a Gift Card or by making a transaction enquiry or exercising any right to redeem value loaded on a Gift Card.
• By purchasing, activating, using or attempting to use a Gift Card, or by making a transaction enquiry or exercising any right to redeem value loaded on a Gift Card, you warrant that you will comply with these terms and conditions and all applicable laws and that the Gift Card will not be used in any manner that is unlawful, misleading, deceptive, unfair or otherwise harmful to consumers.
• If you are giving a Gift Card to another person, you should ensure that they are aware of the terms and conditions contained in this clause 11.

Purchasing a Gift Card

• A Gift Card can be purchased at any Harrolds store.
• Amounts shown on a Gift Card are in Australian dollars.

Redeeming a Gift Card

• A Gift Card is redeemable at Harrolds stores only. Value redeemed is deducted from the balance of the Gift Card.
• A Gift Card can be partially redeemed, however it is up to the cardholder to use the full value within the validity period of the Gift Card. Any unused balance upon the expiry of a Gift Card will not be refunded or credited after the Gift Card expires.
• Where the price of the items being purchased with a Gift Card exceeds the remaining balance of the Gift Card, you must pay the amount exceeding the remaining balance of the Gift Card by an alternative payment method, which payment method will be at the discretion of Harrolds.
• A Gift Card is unable to be redeemed via the Site, including orders via the Site where payment is made by PayPal, Afterpay, Klarna, Alipay, Zip Pay, WeChat Pay, Apple Pay and UnionPay.
• A Gift Card is non-transferable, non-refundable and cannot be exchanged for cash or credit.
• A Gift Card cannot be replaced if lost or stolen.
• A Gift Card will expire 3 years from the date of purchase.

Agreeing to these terms and conditions:

• The terms and conditions contained in this clause 12 apply to Harrolds virtual gift vouchers purchased on the Site (Gift Voucher).
• You agree to be bound by the terms and conditions in this clause 12 by purchasing, activating, using, or attempting to use a Gift Voucher or by making a transaction enquiry or exercising any right to redeem value loaded on a Gift Voucher.
• By purchasing, activating, using or attempting to use a Gift Voucher, or by making a transaction enquiry or exercising any right to redeem value loaded on a Gift Voucher, you warrant that you will comply with these terms and conditions and all applicable laws and that the Gift Voucher will not be used in any manner that is unlawful, misleading, deceptive, unfair or otherwise harmful to consumers.
• If you are giving a Gift Voucher to another person, you should ensure that they are aware of the terms and conditions contained in this clause 12.

Purchasing a Gift Card

• A Gift Voucher can be purchased on the Site.
• Amounts shown on a Gift Voucher are in Australian dollars.

Redeeming a Gift Voucher

• A Gift Voucher is redeemable on the Site only. Value redeemed is deducted from the balance of the Gift Voucher.
• A Gift Voucher can be partially redeemed, however it is up to the voucher holder to use the full value within the validity period of the Gift Voucher. Any unused balance upon the expiry of a Gift Voucher will not be refunded or credited after the Gift Voucher expires.
• Where the price of the items being purchased with a Gift Voucher exceeds the remaining balance of the Gift Voucher, you must pay the amount exceeding the remaining balance of the Gift Voucher by an alternative payment method at the discretion of Harrolds.
• A Gift Voucher is non-transferable, non-refundable and cannot be exchanged for cash or credit.
• A Gift Voucher cannot be replaced if lost or stolen.
• A Gift Voucher will expire 3 years from the date of purchase.

• If any provision of these T&Cs is found to be invalid or unenforceable by a court of law, it may be severed and will not affect the remainder of these T&Cs, which will continue in full force and effect.
• The invalidity, illegality, or unenforceability of any provision of these T&Cs will not constitute failure of consideration.
• Any failure by Harrolds to act or enforce these T&Cs immediately will not be considered a waiver of Harrolds’ right to take any such action.
• These T&Cs are governed by the laws of the State of Victoria, Australia. By using the Site, you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of the State of Victoria, Australia in relation to any dispute relating to the Site.
• You are responsible for your compliance with all laws and regulations applicable to your location.

Complimentary express delivery on all full price domestic orders over $799*

• Free express delivery is available for eligable full price orders to be delivered to a location within Australia with a minimum order value of $799.00AUD including GST (Free Delivery Offer).
• Offer only valid on full price items.
• Harrolds reserves the right at our discretion to amend, suspend, or cancel the Free Delivery Offer at any time and without notice.
• Not applicable to orders containing Harrolds Gift Cards.

Take A Further 15% Off Sale Offer

• This offer is to take a further 15% off items selected by Harrolds in its absolute discretion..
• The Take A Further 15% Off Sale Offer is available on the Site from Wednesday 29th February 2024.
• The Take A Further 15% Off Sale Offer cannot be used for the purchase of Gift Vouchers.
• The Take A Further 15% Off Sale Offer is strictly non-transferable and cannot be redeemed for cash.
• The Take A Further 15% Off Sale prices are as marked and cannot be used in conjunction with any other sale or promotions, including discounts, offers, and promotion codes.
• Items purchased using The Take A Further 15% Off Sale Offer are not eligible for a change-of-mind refund or exchange.
• Harrolds reserves the right at our discretion to amend, suspend, or cancel The Take A Further 15% Off Sale Offer at any time and without notice.
• Limited stock available.
• No returns on sale items.
• The Harrolds Sale Offer cannot be applied to selected items from the following brands and categories: Acne Studios, Amina, Artioli, Balmain, Benedetta Bruzziches, Bottega Veneta, Carmina Shoemaker, Comme Des Garçons, Comme Des Garçons Homme Plus, Comme Des Garçons PLAY, Coperni, Cudworth, Dsquared, Fear Of God, Francesco Maglia, Gaziano and Girling, Guidi, HommeGirls, Jacob Cohen, Jacques Marie Mage, Kiko Kostandinov, Lost Daze, Mad Paris, Magda Butrym, Maisie Wilen, Maison Margiela, Marine Serre, Mugler, Nike, Pearls Before Swine, Purple, Rick Owens, Rylan, Sarah and Sebastian, Stone Island, Strateas Carlucci, Tateossian, Thom Browne, Valextra, Versace, Versace Home, Wardrobe NYC, We11done, Xacus, Y/Project, Yohji Yamamoto and all fragrances, sunglasses, books and homewares.

Complimentary Express Shipping for Acne Studios, Stone Island, Casablanca and select Nike sneakers

• Free express delivery is available for all full price Acne Studios, Stone Island and Casablanca items.
• Free express delivery is available for all select Nike sneakers.
• Harrolds reserves the right at our discretion to amend, suspend, or cancel the Free Delivery Offer at any time and without notice.
• Not applicable to Stone Island, Casablanca and Nike items on promotion and cannot be used in conjunction with other promotional offers.
• Not applicable to orders containing Harrolds Gift Cards.

Welcome Offer 10% Promotional Code

• This offer entitles the user to 10% off items selected by Harrolds in its absolute discretion.
• The Welcome Offer 10% Promotional code is available on the Site only and cannot be redeemed instore.
• The Welcome Offer 10% Promotional code cannot be used for the purchase of Gift Vouchers.
• The Welcome Offer 10% Promotional code is strictly non-transferable and cannot be redeemed for cash.
• Eligible with full price items only over $500AUD.
• Harrolds reserves the right at our discretion to amend, suspend, or cancel the Welcome Offer 10% Promotional code at any time and without notice.
• The Welcome Offer 10% Promotional code cannot be applied to items from Nike.

For You 10% Promotional Code

• This offer entitles the user to 10% off items selected by Harrolds in its absolute discretion.
• The For You 10% Promotional code is available on the Site only and cannot be redeemed instore.
• The For You 10% Promotional code cannot be used for the purchase of Gift Vouchers.
• The For You 10% Promotional code is strictly non-transferable and cannot be redeemed for cash.
• Eligible with full price items only over $500AUD.
• Harrolds reserves the right at our discretion to amend, suspend, or cancel the For You 10% Promotional code at any time and without notice.
• The For You 10% Promotional code cannot be applied to items from Nike.