1. Privacy is Important
We recognise that privacy of personal information is important to individuals. Personal information for our business purposes is to be minimal, private, correct, safe and largely in the control of the individual. Except where otherwise legally appropriate we will treat your personal information as private.

2. Your Say on Your Privacy
If you have a particular concern or query about your personal information you should contact our Privacy Officer, whom we have appointed for your assistance.

Harrolds' Head Office
Ground Floor, 325 Flinders Lane
MELBOURNE 3000
Ph: 03 8611 3100

3. The Nature of Our Business
We are principally a retailer. Retailing can utilise a number of facilities and functions including shops (off the street and in shopping centres), the internet, promotional material (using various forms including paper and electronic mail outs), credit and other card systems, layby arrangements and reward schemes. As a successful and long established retailer we carry out any or all of these means of business from time to time.

4. Obtaining Personal Information
Because of the nature of our business it is necessary to obtain personal information from time to time. We will however not be unduly intrusive nor obtain or use information in an inappropriate manner. We will only ask for and use personal information we reasonably need to conduct our business.

If you have received any promotional material and no longer wish to do so, please let us know.

5. Safekeeping and Need-to-Know Handling
Your personal information is only accessed on a need-to-know basis.

6. Your Access and Control
However, in accordance with the privacy law you may have access to your personal information and can correct any misinformation (except where it would be inappropriate or exempted by law eg where it would require disclosing someone else's personal information. In this instance, you would be provided with an explanation).

7. Confidence
It is important for us that persons with whom we do business have confidence that we handle information responsibly and it is our policy to do this.




We Want you to Know:
1. Your Personal Information is collected to enable us:
• to process your orders and/or
• to inform you of special promotions, new catalogues and important changes to the Harrolds business that may be of interest to you. (Note: you may choose not to receive these types of notifications) and
• to improve our services

2. You may access and update your Personal Information that is held by Harrolds online.

3. Only on a need-to-know basis will some of your information be passed on to our delivery couriers and catalogue mailing houses to enable accurate and timely delivery of your orders and/or promotional materials and catalogues. Where appropriate and allowed by law we may also provide information to our collection agency.

4. Any inquiries concerning privacy matters, please contact us at:
      Privacy Officer
      Harrolds Head Office
      Ground Floor
      325 Flinders Lane
      Melbourne
      Victoria 3000
      Ph: 03 8611 3100

5. Our organisation is Harrolds.

We Reserve the Right:
• to cancel any order, at which time, we will immediately notify you of this by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
• that all orders are subject to availability of stock.
• to take reasonable steps to verify that the order and credit details are bona fide.