What does pre-ordering mean?

    Harrolds pre-order allows you to secure some of our most highly anticipated pieces before they arrive in-store and online. Pre-ordering ensures that you don’t miss out on any of your favourite pieces; simply add the item to your Shopping Bag and Checkout as usual. Once your item is ready to be dispatched, we will immediately deliver it via your selected shipping method.

    How can I pre-order an item?

    Simply look out for any item marked ‘PRE-ORDER’ or click here to view all items currently available for pre-order. Then, add the item to your Shopping Bag and proceed through Checkout when you are ready to purchase it, ensuring you select your preferred delivery method for when your order is ready.

    When will my pre-order arrive?

    Each pre-order item will feature the recommended dispatch date on the product page. Please note, dispatch dates may vary between items and brands.

    If you have placed an order for multiple items that are both available immediately and for pre-order, we will send you your items separately. You will receive any items available at the time of purchase first and be updated when your pre-ordered item is ready to be delivered.

    Can I amend or cancel a pre-order?

    If you wish to make any changes (including size or quantity) or cancel a pre-order before it has been dispatched, please click here to contact our Customer Care team who will be able to assist you.

    Can pre-ordered items be returned?

    Yes, pre-ordered items can be returned to Harrolds Online within 14 days from the date of delivery. Click here to view both our returns and exchanges policy and instructions on how to return your purchase.