Terms & Conditions

These terms and conditions (T&Cs) govern your use of the website located at www.harrolds.com.au and all related websites operated by Harrolds Logistics Pty Ltd (ACN 136 622 047) (Harrolds) and its related bodies corporate (collectively, the site).

Please read these T&Cs carefully. By accessing and using the Site, you agree to be bound by, and abide by, these T&Cs. You must not use the Site if you do not agree with these T&Cs.

Harrolds reserves the rights to modify these T&Cs from time-to-time. Please check the Site at regular intervals for any changes. Your continued use of the Site following any changes to these T&C's will constitute acceptance of these T&Cs as modified. You must stop using the Site if you do not agree with these T&Cs as modified. 

  • 1. PRICING
    1. Prices displayed on the Site in currencies other than Australian dollars are estimates only. You will be charged in Australian dollars.
    2. Dollar amounts specified in these T&Cs are in Australian dollars.
    3. Goods and services tax (GST) of 10% will be applied for orders to be delivered to locations within Australia.
    4. GST will not apply to orders to be delivered to locations outside Australia.
    5. The prices displayed on the Site do not include any customs duties or taxes levied by jurisdictions outside Australia, clearance or handling charges, and any other fees and charges that may be incurred in connection with your order, which must be paid by you. If you require information about the duties and taxes in the jurisdiction in which you are located, you will need to contact the relevant authorities directly.
    6. To comply with Australian export requirements, we are required to declare the exact value of all items ordered and to mark them as dutiable merchandise. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of it being delivered to a gift recipient.
    7. Pricing is subject to change without prior notice.
    8. Harrolds does not offer retrospective price adjustments for an item purchased prior to a sale or promotional period, or purchased during a sale or promotional period but where the price of the item is subsequently reduced further.
    9. Harrolds does not offer to match the price at which an item is available for purchase from other retailers.
  • 2. ORDERS
    1. All orders submitted through the Site are subject to acceptance by Harrolds.
    2. Once you submit your order, you will receive an e-mail to confirm receipt of your order. This e-mail confirmation does not constitute an acceptance of the order or an offer to sell any item(s). Harrolds reserves the right to:
      1. refuse an order for any reason; and/or
      2. correct inadvertent errors, omissions, or inaccuracies on the Site in relation to price, item availability or item descriptions.
      3. Acceptance of all orders is subject to Harrolds confirming availability and price for any item(s) ordered. If your order is rejected for any reason you will be given a full refund for any amount paid for the order.
    3. Harrolds only accepts your offer, and concludes the contract of sale for the item(s) ordered by you, when we despatch the item(s) and send you an e-mail confirming that the item(s) have been despatched to your nominated shipping address.
    4. Harrolds may cancel your order (including orders accepted by Harrolds) without any liability to you if any of the products in your order are unavailable, or there were any errors in price or item description on the Site at the time of placing your order, or due to technical errors in processing your order. If we cancel your order for any reason you will be given a full refund for any amount paid for the order.
  • 3. USER ACCOUNT
      If you sign up for a user account on the Site (User Account), you:
      1. must keep your username and password confidential and secure; and
      2. accept all liability for any unauthorised use of your User Account, including any username or password.
    1. When signing up for a user account, you must provide accurate, complete and up-to-date information as requested during the sign-up process. It is your responsibility to inform Harrolds of any changes to that information. You may do this at any time by updating your details via your user account.
  • 4. INTELLECTUAL PROPERTY RIGHTS
    1. All copyright in data, text, software, images, graphics, trademarks, logos, interfaces, photographs, and other intellectual property on the Site (Content) is owned by, or licensed to, Harrolds. Except for viewing the Content for your own personal non-commercial use or as otherwise agreed in writing, Harrolds does not grant you any rights to use the Site or Content for any other purpose.
    2. All registered or unregistered trademarks used on the Site belong to their respective owners.
  • 5. USE OF THE SITE
      You must not:
      1. access or attempt to access any part of the Site which is not designated for access by your password (where applicable);
      2. except as permitted under clause 4(a), by any means copy, reproduce, republish, adapt, upload, link, post, frame, translate, transmit or distribute any part of the Site or any Content;
      3. use the Site or any Content in any way that is unlawful or breaches the rights of Harrolds or any third party;
      4. post, or transmit to the Site any abusive, obscene, threatening, defamatory, illegal or otherwise inappropriate material;
      5. do anything that imposes an unreasonable or disproportionate workload on the Site, or interferes or disrupts the Site or any network or other website connected to the Site;
      6. breach the security of the Site, test or scan the vulnerability of the Site, or make any unauthorised modifications to the Site;
      7. interfere with any other person's use or enjoyment of the Site;
      8. use any robot, spider, scraping device, deep link, or any other automatic tool or algorithm, or any manual process that performs the same function, to copy or use any content or any part of the content on the Site, or to reproduce or separately store or use such content;
      9. post or transmit any materials to the Site which breaches any laws relating to a person’s right to privacy or the export of personal data;
      10. post or transmit any materials to the Site which are incorrect or misleading; or
      11. use the Site in any way that otherwise breaches these T&Cs.
    1. Harrolds may refuse you access to the Site or edit or delete material posted by you in contravention of these T&Cs.
  • 6. THIRD PARTY WEBSITES
    1. The Site may contain links to other websites controlled by third parties (Third Party Websites). Harrolds is not responsible for any content on Third Party Websites nor does it endorse or approve such websites. If you choose to visit these Third Party Websites you do so at your own risk, and should make your own enquiries before relying on any content contained on such Third Party Websites.
    2. Harrolds makes no representations about the quality or accuracy of content available on Third Party Websites, or that such content does not infringe the intellectual property rights or other rights of a third party.
  • 7. USE OF THE SITE
    1. Cookies may be used on some areas of the Site. A cookie is a small file placed on a user's hard drive which tracks website navigation. For example, a cookie can be used to store registration information so that a user does not need to re-enter that information on subsequent visits. If you are concerned about cookies, most browsers have an option which permits users to refuse cookies. A user can refuse a cookie and still fully navigate our Site. In order to collect statistics we may anonymously log information, and identify categories of users by data items such as domains and browser types.
  • 8. DISCLAIMERS AND LIMITATIONS
    1. While Harrolds updates the Site regularly, it makes no representation as to the accuracy, currency or completeness of any Content (including, but not limited to, images of items sold on the Site) or services on the Site. All Content and services are provided on the basis that you undertake the responsibility for assessing their accuracy and that you rely on the Content and services entirely at your own risk. You should seek independent advice before acting on any material or information contained on the Site or any Third Party Websites, and you must not provide any warranties to third parties in relation to the Content, the services or the performance of the Site.
    2. To the extent that you acquire goods or services from Harrolds as a 'consumer' (as that term is defined in section 3 of the Australian Consumer Law (being Schedule 2 to the Competition and Consumer Act 2010 (Cth)) (ACL), you may have certain rights and remedies (including, without limitation, consumer guarantee rights) that cannot be excluded, restricted or modified by agreement. Nothing in these T&Cs operates to exclude, restrict or modify the application of any implied condition or warranty, provision, the exercise of any right or remedy, or the imposition of any liability, implied or conferred by the ACL or any other statute where to do so would contravene that statute or cause any term of these T&Cs to be void (Non-excludable Obligations).
    3. Subject to clause 8(b):
      1. all Content and services on the Site are provided on an ‘as is’ basis; and
      2. Harrolds expressly excludes all conditions, warranties, rights, remedies, liabilities or other terms that may be implied or conferred by statute, custom or the general law that impose any liability or obligation on Harrolds; and
      3. Harrolds does not warrant or guarantee in any way:
        1. the accuracy or completeness of any Content;
        2. that access to or operation of the Site will be uninterrupted or error free;
        3. that any defects on the Site will be corrected immediately; or
        4. that the Site will be free from viruses or other contamination.
      4. Harrolds will not be liable to you for loss of profit or business revenue, reputation, goodwill, business or business contracts, use, anticipated savings, loss or corruption or destruction of data, loss arising from the transmission of viruses, or any indirect or consequential liability, loss or damage suffered by you (including any liability incurred to a third party) in connection with the Site, including as a result of any negligence of Harrolds, and whether or not Harrolds was advised in advance of the possibility of such liability, loss or damage.
      5. Harrolds’ total liability to you (including as a result of any negligence of Harrolds) in respect of any and all loss or damage suffered by you in connection with the Site is otherwise limited to $100.00.
  • 9. INDEMNITY
      You indemnify Harrolds against all actions, claims, charges, costs (including legal costs on a full indemnity basis), expenses, losses, damages and other liability that Harrolds may sustain or incur, directly or indirectly, as a result or as a consequence of:
      1. your breach of these T&Cs;
      2. any negligent or fraudulent act, error or omission by you;
      3. your reliance on the Content or services on this Site; or
      4. the reliance of any third party to whom you disclose or otherwise make available any part of the Content.
  • 10. SUSPENSION AND TERMINATION
    1. You may stop using the Site at any time for any reason.
    2. Harrolds reserves the right, in its sole discretion, to suspend or terminate your access to the Site at any time without notice and for any (or no) reason, including, without limitation, due to:
      1. upgrades or maintenance performed on the Website; and
      2. your breach of these T&Cs.

      Any such suspension or termination will not affect either party's rights or liabilities.

    3. To the extent permitted by law:
      1. Harrolds may disclose any information we may have about you in relation to an investigation or allegation that your use of the Site is in breach of these T&Cs or any law; and
      2. Harrolds reserves its right to identify or bring legal action against any person who is breaching these T&Cs, including obtaining injunctive relief.
  • 11. GIFT CARDS

    Agreeing to these terms and conditions:

    1. The terms and conditions contained in this clause 11 apply to Harrolds physical gift cards purchased from a Harrolds store (Gift Card).
    2. You agree to be bound by the terms and conditions in this clause 11 by purchasing, activating, using, or attempting to use a Gift Card or by making a transaction enquiry or exercising any right to redeem value loaded on a Gift Card.
    3. By purchasing, activating, using or attempting to use a Gift Card, or by making a transaction enquiry or exercising any right to redeem value loaded on a Gift Card, you warrant that you will comply with these terms and conditions and all applicable laws and that the Gift Card will not be used in any manner that is unlawful, misleading, deceptive, unfair or otherwise harmful to consumers.
    4. If you are giving a Gift Card to another person, you should ensure that they are aware of the terms and conditions contained in this clause 11.

    Purchasing a Gift Card

    1. A Gift Card can be purchased at any Harrolds store.
    2. Amounts shown on a Gift Card are in Australian dollars.

    Redeeming a Gift Card

    1. A Gift Card is redeemable at Harrolds stores only. Value redeemed is deducted from the balance of the Gift Card.
    2. A Gift Card can be partially redeemed, however it is up to the cardholder to use the full value within the validity period of the Gift Card. Any unused balance upon the expiry of a Gift Card will not be refunded or credited after the Gift Card expires.
    3. Where the price of the items being purchased with a Gift Card exceeds the remaining balance of the Gift Card, you must pay the amount exceeding the remaining balance of the Gift Card by an alternative payment method, which payment method will be at the discretion of Harrolds.
    4. A Gift Card is unable to be redeemed via the Site, including orders via the Site where payment is made by PayPal, Afterpay, Klarna, Alipay, Zip Pay, WeChat Pay, Apple Pay and UnionPay.
    5. A Gift Card is non-transferable, non-refundable and cannot be exchanged for cash or credit.
    6. A Gift Card cannot be replaced if lost or stolen.
    7. A Gift Card will expire 3 years from the date of purchase.
  • 12. GIFT VOUCHERS

    Agreeing to these terms and conditions:

    1. The terms and conditions contained in this clause 12 apply to Harrolds virtual gift vouchers purchased on the Site (Gift Voucher).
    2. You agree to be bound by the terms and conditions in this clause 12 by purchasing, activating, using, or attempting to use a Gift Voucher or by making a transaction enquiry or exercising any right to redeem value loaded on a Gift Voucher.
    3. By purchasing, activating, using or attempting to use a Gift Voucher, or by making a transaction enquiry or exercising any right to redeem value loaded on a Gift Voucher, you warrant that you will comply with these terms and conditions and all applicable laws and that the Gift Voucher will not be used in any manner that is unlawful, misleading, deceptive, unfair or otherwise harmful to consumers.
    4. If you are giving a Gift Voucher to another person, you should ensure that they are aware of the terms and conditions contained in this clause 12.

    Purchasing a Gift Card

    1. A Gift Voucher can be purchased on the Site.
    2. Amounts shown on a Gift Voucher are in Australian dollars.

    Redeeming a Gift Voucher

    1. A Gift Voucher is redeemable on the Site only. Value redeemed is deducted from the balance of the Gift Voucher.
    2. A Gift Voucher can be partially redeemed, however it is up to the voucher holder to use the full value within the validity period of the Gift Voucher. Any unused balance upon the expiry of a Gift Voucher will not be refunded or credited after the Gift Voucher expires.
    3. Where the price of the items being purchased with a Gift Voucher exceeds the remaining balance of the Gift Voucher, you must pay the amount exceeding the remaining balance of the Gift Voucher by an alternative payment method at the discretion of Harrolds.
    4. A Gift Voucher is non-transferable, non-refundable and cannot be exchanged for cash or credit.
    5. A Gift Voucher cannot be replaced if lost or stolen.
    6. A Gift Voucher will expire 3 years from the date of purchase.
  • 13. GENERAL
    1. If any provision of these T&Cs is found to be invalid or unenforceable by a court of law, it may be severed and will not affect the remainder of these T&Cs, which will continue in full force and effect.
    2. The invalidity, illegality, or unenforceability of any provision of these T&Cs will not constitute failure of consideration.
    3. Any failure by Harrolds to act or enforce these T&Cs immediately will not be considered a waiver of Harrolds’ right to take any such action.
    4. These T&Cs are governed by the laws of the State of Victoria, Australia. By using the Site, you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of the State of Victoria, Australia in relation to any dispute relating to the Site.
    5. You are responsible for your compliance with all laws and regulations applicable to your location.
  • 14. PROMOTIONS AND OFFERS

    Free Standard Delivery for all Australian and New Zealand orders over $300AUD

    1. Free standard delivery is available for all orders to be delivered to a location within Australia and New Zealand with a minimum order value of $300.00AUD including GST (Free Delivery Offer).
    2. Harrolds reserves the right at our discretion to amend, suspend, or cancel the Free Delivery Offer at any time and without notice.

    Sign-Up Offer

      1. Customers who sign-up for a User Account will receive an e-mail (Registration E-mail) with a promotion code entitling them to 10% off their first online purchase on the Site post-sign-up (Sign-Up Offer).
      2. To redeem the Sign-Up Offer, enter the promotion code you receive within the Registration E-mail at checkout on your first order post-sign-up on the Site.
      3. The Sign-Up Offer can only be applied to orders of full-price items on the Site with a minimum value of $300.00AUD including GST.
      4. The Sign-Up Offer is valid for a period of 4 weeks from date of sending of the Registration E-mail only.
      5. This offer is valid for purchases made only on the Site and not in-store.
      6. The Sign-Up Offer may only be used once per person and cannot be combined with any other sale or promotion, including discounts, offers, and promotion codes.
      7. The Sign-Up Offer cannot be used for the purchase of Gift Vouchers.
      8. The Sign-Up Offer is strictly non-transferable and cannot be redeemed for cash.
      9. The Sign-Up Offer cannot be applied to items from the following brands and categories: MAD Paris watches, Bottega Veneta, Comme Des Garçons PLAY, Amina Muaddi, Tom Ford Watches & Accessories, Comme Des Garçons x Nike, Jacquemus, Stone Island, Acne Studios, Christian Dior, Mach & Mach, Jacques Marie Mage, Balmain x Barbie, fragrances, homewares, books and all pre-order items.
      10. Harrolds reserves the right at our discretion to amend, suspend, or cancel the Sign-Up Offer at any time and without notice.

    Take A Further 20% Off Selected Sale Styles

      1. This offer is for a further 20% off items selected by Harrolds in its absolute discretion (Take a Further 20% Off Selected Sale Styles Offer).
      2. The Take a Further 20% Off Selected Sale Styles Offer is available on the Site from 17th March 2022 until 20th March 2022.
      3. To redeem this offer on the Site, enter the promotional code ‘TAF20’ at checkout on the Site.
      4. The Take a Further 20% Off Selected Sale Styles Offer may only be used once per person.
      5. The Take a Further 20% Off Selected Sale Styles Offer cannot be used for the purchase of Gift Vouchers
      6. The Take a Further 20% Off Selected Sale Styles Offer is strictly non-transferable and cannot be redeemed for cash
      7. The Take a Further 20% Off Selected Sale Styles Offer can be used in conjunction with sale items selected by Harrolds in its absolute discretion, but otherwise cannot be used in conjunction with any other sale or promotions, including discounts, offers, and promotion codes.
      8. The Take a Further 20% Off Selected Sale Styles Offer cannot be applied to items from the following brands: aaizél, A-COLD-WALL*, Adidas, Aerosystem, Albus Lumen, Alessandra Rich, Alexander McQueen, Alighieri, AMBUSH, Amouage, Ann Demeulemeester, Amina Muaddi, Amina Muaddi X Wolford, Anna Quan, Assouline, Aya Muse, Balmain, Balmain Eyewear, Balmain x Barbie, Benedetta Bruzziches, Bottega Veneta, Brioni, By Far, Carne Bollente, Carmina Shoemaker, Caruso, Celine Eyewear, Christian Kimber, Christopher Esber, Chusette, Comme des Garçons, Comme des Garçons HOMME PLUS, Comme des Garçons x Nike, Comme des Garçons PLAY, Corneliani, Cortigiani, Cire Trudon, Claus Porto, Clive Christian, Curionoir, Craig Green, Creed, Dion Lee, Dsquared2, Dusen Dusen, Fear of God, Gaziano & Girling, GEDEBE, Giuseppe Zanotti, Goodfight, Gran Sasso, Guidi, Handpicked, Helle Mardhal, IIUVO, Jacques Marie Mage, Jacob Cohen, Jacquemus, Jacques Marie Mage, Just Don, JW Anderson, Kenzo, Khaite, Lakrids by Bulow, Lardini, Luciano Barbera, Mach & Mach, MAD Paris, Maison Crivelli, Marloe Marloe, Master & Dynamic, Marni, Maison Michel, Manebi, Manolo Blahnik, Moreschi, Meadowlark, Paris Georgia, Paris Texas, Patricks, Petar Petrov, Retrofete, Rylan, Saks Potts, Sarah & Sebastian, Santa Maria Novella, Şener Besim, Song For the Mute, Sugarfina, Stefano Ricci, Stone Island, Tangent GC, Tateossian, The Grey, Thompson, Tom Ford Fragrance & Beauty, Valentino Garavani, Versace, VETEMENTS, We11done, Wynn Hamlyn, Xacus, Yohji Yamamoto, Valextra, & Victoria Beckham.
      9. Items purchased using the Take a Further 20% Off Selected Sale Styles Offer are not eligible for a change-of-mind return or exchange.
      10. Harrolds reserves the right at our discretion to amend, suspend, or cancel the Take a Further 20% Off Selected Sale Styles Offer at any time and without notice.
      11. Limited stock available.

    We Miss You Offer

      1. This offer is valid on full price purchases $350AUD and over.
      2. Enter the code received in the email at the checkout to receive $100AUD off the order total.
      3. The We Miss You Offer is for a further $100AUD off orders over $350AUD for items selected by Harrolds in its absolute discretion (We Miss You Offer).
      4. The We Miss You Offer is valid for two months (from the date you receive the first email) on selected brands.
      5. The We Miss You Offer can only be used once per person.
      6. The We Miss You Offer cannot be used for the purchase of Gift Vouchers
      7. The We Miss You Offer is strictly non-transferable and cannot be redeemed for cash.
      8. The We Miss You Offer cannot be used in conjunction with sale items or promotions, including discounts, offers and promotion codes selected by Harrolds in its absolute discretion.
      9. The We Miss You Offer cannot be applied to items from the following brands: MAD Paris watches, Bottega Veneta, Comme Des Garçons PLAY, Amina Muaddi, Tom Ford Watches & Accessories, Comme Des Garçons x Nike, Jacquemus, Stone Island, Acne Studios, Christian Dior, Mach & Mach, Jacques Marie Mage, Balmain x Barbie, fragrances, homewares, books and all pre-order items.
      10. Items purchased using the We Miss You Offer are eligible for a change-of-mind return or exchange, providing all return policy conditions have been met.
      11. Harrolds reserves the right at our discretion to amend, suspend, or cancel the We Miss You Offer at any time and without notice.
      12. Limited stock available.