Terms & Conditions

Welcome to Harrolds Online. By accessing Harrolds' website (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms and Conditions (T&Cs). Please read the T&Cs carefully before placing any orders on www.harrolds.com.au. We recommend you should keep a copy of the T&Cs for future reference.

Harrolds is a trading name of Harrolds Logistics Pty Ltd. Our registered address is 45 Brady Street, South Melbourne, Melbourne VIC 3205.

Harrolds reserves the rights to modify the T&Cs from time to time. Please read the T&Cs and check back often. If you do not agree to any change to the T&Cs then you must immediately stop using the Site.

  • ONLINE ORDERS

    Acceptance of Orders

    • Harrolds reserves the right to not accept or cancel your order at any point at our discretion.
    • While Harrolds strives to ensure details on our website are always accurate, we may from time to time discover an error in the pricing of products. If there is an error in the pricing of a product in your order, we will endeavour to let you know as soon as possible. Please note, Harrolds is under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and we reserve the right to cancel such an order that has been accepted or is in transit.
  • GIFT CARDS

    Conditions of Use

    • Gift cards are only redeemable at Harrolds stores only.
    • Gift cards are unable to be redeemed online, including online orders processed with Afterpay, PayPal, Alipay and Apple Pay.
    • Gift cards are non-transferable and cannot be exchanged for cash or credit.
    • Gift cards cannot be replaced if lost or stolen.
    • Gift cards will expire 3 years from the date of purchase.
    • Gift cards can be partially redeemable, however it is up to the cardholder to use the full value within the validity period. Any unused balance will not be refunded or credited after the card expires.

    Expiration

    • Harrolds store gift cards and eGift cards expire 3 years after the issue date, or until the complete balance has been redeemed.
    • Any balance that remains on a gift card after the expiration date will not be available for use.
  • PROMOTIONS AND OFFERS 

    Free Standard Delivery for all Australian orders over $300

    • Free standard delivery is available for all Australian orders with a minimum order value of $300.
    • Harrolds reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.

    Email Sign-Up Offer - 10% Off Your First Purchase

    • To redeem this offer, enter the promo code you receive within the registration email at checkout on your first order from Harrolds Online.
    • This offer is only available on all full price orders over AUD $500.
    • This offer is valid for a period of 4 weeks from date of issue only.
    • This offer is valid for purchases made only on Harrolds Online and not in store.
    • This promo code may only be used once per person and cannot be combined with any other promotion, including discounts, offers, code and vouchers (including the purchase of Gift Vouchers).
    • This voucher is strictly non-transferable and cannot be redeemed for cash.
    • Promotion excludes the following brands and categories: MAD Paris watches, Bottega Veneta, Comme Des Garçons PLAY, Amina Muaddi, Tom Ford Watches & Accessories, Comme Des Garçons x Nike, Adidas x Midwest Kids, Adidas x Sean Wotherspoon, Jacquemus, Stone Island, Acne Studios, Christian Dior, Mach & Mach, Valentino, Alexander McQueen, Amiri, Jacques Marie Mage, Balmain x Barbie, fragrances, homewares, books and all pre-order items.
    • Harrolds reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.

    Up to 70% off Selected Seasonal Styles Offer

    • Online and in-store from Thursday the 6th January 2022.
    • Prices are as marked and cannot be used in conjunction with any other offers or promotions.
    • Items purchased in the Sale are final sale and not eligible for a refund online, exchange only.
    • EXCLUSIONS: Aerosystem, Amouage, Ann Demeulemeester, Assouline, Benedetta Bruzziches, Brioni, Carmina Shoemaker, Caruso, Celine Eyewear, Christian Kimber, Chusette, Comme des Garçons x Nike, Comme des Garçons PLAY, Corneliani, Cortigiani, Cire Trudon, Claus Porto, Clive Christian, Curionoir, Creed, Dusen Dusen, Fear of God, Gaziano & Girling, Gran Sasso, Guidi, Handpicked, Helle Mardhal, IIUVO, Jacques Marie Mage, Jacob Cohen, Lakrids by Bulow, Lardini, Luciano Barbera, Mach & Mach, MAD Paris, Maison Crivelli, Marloe Marloe, Master & Dynamic, Moreschi, Patricks, Rylan, Sarah & Sebastian, Santa Maria Novella, Sugarfina, Stefano Ricci, Tangent GC, Tateossian, The Grey, Thompson, Tom Ford Fragrance & Beauty, Xacus & Valextra.
    • Harrolds reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.
    • For a limited time only. 
    Take A Further 10% Off Selected Sale Styles
    • Online and in-store from Tuesday the 18th January 2022.
    • To redeem this offer, enter the promo code you receive within the email at checkout.
    • Items purchased in the Sale are final sale and not eligible for a refund online, exchange only.
    • The 'TAKE10' promotional code may only be used once per person and cannot be combined with any other promotion, including discounts, offers, code and vouchers (including the purchase of Gift Vouchers).
    • This voucher is strictly non-transferable and cannot be redeemed for cash.
    • EXCLUSIONS: aaizél, A-COLD-WALL*, Adidas, Aerosystem, Albus Lumen, Alessandra Rich, Alexander McQueen, Alighieri, AMBUSH, Amouage, Ann Demeulemeester, Amina Muaddi, Amina Muaddi X Wolford, Anna Quan, Assouline, Aya Muse, Balmain, Balmain Eyewear, Balmain x Barbie,  Benedetta Bruzziches, Bottega Veneta, Brioni, By Far, Carne Bollente, Carmina Shoemaker, Caruso, Celine Eyewear, Christian Kimber, Christopher Esber, Chusette, Comme des Garçons, Comme des Garçons HOMME PLUS, Comme des Garçons x Nike, Comme des Garçons PLAY, Corneliani, Cortigiani, Cire Trudon, Claus Porto, Clive Christian, Curionoir, Craig Green, Creed, Dion Lee, Dsquared2, Dusen Dusen, Fear of God, Gaziano & Girling, GEDEBE, Giuseppe Zanotti, Goodfight, Gran Sasso, Guidi, Handpicked, Helle Mardhal, IIUVO, Jacques Marie Mage, Jacob Cohen, Jacquemus, Jacques Marie Mage, Just Don, JW Anderson, Kenzo, Khaite, Lakrids by Bulow, Lardini, Luciano Barbera, Mach & Mach, MAD Paris, Maison Crivelli, Marloe Marloe, Master & Dynamic, Marni, Maison Michel, Manebi, Manolo Blahnik, Moreschi, Meadowlark, Paris Georgia, Paris Texas, Patricks, Petar Petrov, Retrofete, Rylan, Saks Potts, Sarah & Sebastian, Santa Maria Novella, Şener Besim, Song For the Mute, Sugarfina, Stefano Ricci, Stone Island, Tangent GC, Tateossian, The Grey, Thompson, Tom Ford Fragrance & Beauty, Valentino Garavani, Versace, VETEMENTS, We11done, Wynn Hamlyn, Xacus, Yohji Yamamoto, Valextra, & Victoria Beckham.
    • Harrolds reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.
    • For a limited time only.